Every handover has an owner.

From pickup to proof of delivery, wrk.wise gives every step an owner, whether it happens at the hub or on the road.

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The wrk.wise app on a phone, showing a task list for the day
The problem

Everyone thought someone else had it.

A shipment changes hands at every hub, truck and doorstep. Each handover runs on a phone call or a chat message.

Sound familiar?
A failed delivery goes unreported until the customer calls.
Drivers wait on the phone for someone to approve fuel money.
Proof of delivery reaches the office days late, so billing waits too.
Every branch handles a damaged shipment its own way.
A shipment reaches the hub, and nobody knows it’s theirs.
Shipment #2291 In transit
Pickup Hub Truck Delivery Who has this?

Every stop is a handover. Every handover is a chance to drop it.

How wrk.wise fixes it

Build it once and run it every shipment.

Turn each process into a small SOP. Once someone starts it, wrk.wise creates the tasks, assigns them and moves the work from step to step. Here’s what that looks like for one shipment.

1

Pickup

The pickup agent confirms the pickup in the mobile app, with photos of the packages. The origin hub gets its task straight away.

Mobile app
2

Origin hub

New shipments are shared out by round robin, so one person does not sort the whole truck alone.

Round robin
3

On the road

The driver asks for a fuel advance in the app, with the reason. The branch manager approves it from their phone, and the driver gets the go-ahead in the app.

Approvals with details
4

Destination hub

The truck arrives late. The branch manager spots it on the Watchlist. A new delivery deadline needs a reason and an approval.

Watchlist
5

Doorstep

Nobody is home. The driver logs a failed attempt, and the task goes back to dispatch to reschedule the delivery.

If/Else routing
6

Office

The driver uploads the proof of delivery. Billing gets its task right away.

Handoff with records
See it in action

Watch a damaged shipment go from the driver’s phone to resolution

Logged on the road. Resolved at the office.

1 The driver logs the damage in the mobile app, with photos and the claim value.
2 Every claim goes to the branch manager for approval, with the photos attached.
3 Customer service gets a task to inform the customer.
The wrk.wise app on a driver phone, showing the tasks for the day
FAQ

Questions logistics companies ask about workflow software

What is workflow software for logistics companies?

It turns the steps behind every shipment into tasks with an owner and a deadline. In wrk.wise, when one person finishes a step, like a pickup or a hub check, the next person gets their task.

Can drivers and delivery agents use it on their phones?

Yes. wrk.wise has a mobile app. Drivers and delivery agents can complete tasks, upload photos and proof of delivery, and request approvals from the road.

Does wrk.wise track vehicles or replace our TMS?

No. Your TMS and tracking tools show where the truck is. wrk.wise shows who owns each step and what’s running late. The two work side by side.

How is this different from running operations on WhatsApp groups?

A WhatsApp group shows that someone sent a message. It can’t show who owns the next step, or notice when that step is late. wrk.wise does both, and every handover stays on record.

Can we start with one branch or one route?

Yes. Start with the process that causes the most calls today, such as failed deliveries or proof of delivery. Add more branches once it runs smoothly.

wrk.wise. Where work runs itself.

Every shipment already has a route. Now give every handover an owner.

Start with the handover that causes the most calls, and turn follow-up into ownership.

Start a free trial — 14 daysBook a 20-minute walkthrough
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